been going to this caps for about 2 years now and I'm tripping out how this place has gone down hill tonight. I ordered a medium sub and a small sub. when they handed me my order something seemed off so I pulled the sandwhichs out and they were almost identical In size. if you press the ends of the paper down they were identical in size! I asked the kid working if it was a medium and he said he wasn't sure so he asked the the shift manager in back who said it was (he didn't come the front to look though). I asked him to come up and he looked at me and said he made it personally lol and that they don't go by length it literally says on the menu a small is 9" and a medium is 12"...... he wouldn't budge so I just asked for a refund. drove to another caps and got what I ordered without the hassle of having to beg for what I ordered. don't forget this location was closed down and on dirty dining a couple weeks ago. probably dodged a food poisoning bullet.