First off, I'm going to address the customer service. It's incredible. Simply put. They remember my name, always smiling, and more so they make me feel welcome. I'm not good at small talk and they can engage a conversation in seconds flat. I can't believe there are reviews where people are upset they're getting an experience plus coffee. Society.
Secondly, the drinks. They make them incredibly quick and so far I've loved every drink I've ordered.
Lastly the wait. Yes, you do have to wait. You know like at a register at target... Only at Dutch they talk to you and it moves effortlessly. There's a line for a reason and it's not because they're messing around taking their time. They are fast moving and engaging.
Keep it up! I will continue to visit often!