I received this massage as a gift from my husband. The gift certificate advised to schedule online, however the online scheduling tool did not work. It took a couple of phone calls to finally schedule. Availability was great! I had a 90 minute massage and while my appointment was at 11:15 the masseuse did not get started until 11:25. But promptly ended at 12:45. I typically pay for and recieve a full hour at my usual place. So not sure if this 10 minute deduction is typical when you pay for a 90 minute massage. The massage itself was great but I will stick with the masseuse I have been using.