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| - The Park at Deer Valley in Phoenix, Arizona is a property you manage is horrible. I do not even know where to start. We signed our lease for a set price and were told that water sewer and trash were included in that amount, about 2 months in are rent was raised $100 as these amenities aren't included but are in addition to rent. They are constantly turning off the water to "fix" issues without warning most times. I had my A/C leaking for 5 months completely soaking the carpet and growing mold. They came out 8 different times before it was fixed and they didn't replace the carpet only the foam underneath. They left holes in the walls and the ceiling to fix the A/C and have not patched up they're work! The hose on the toilet was so rusted the knob fell off and flooded my bathroom with over an inch of water. We called and left a message on their "emergency" maintenance line, it took them 10 hours to respond, and 12 hours to fix the flood. The cherry on top is when my car was broken into and burglarized over night and when I called them the blew me off since nothing was stolen just rummaged through. a few months prior, someone tried to pull off my license plate on my car! Their "security" walks around looking at their phone while on patrol. They constantly have vagrants sleeping and going through the dumpster areas, and will not do anything to fix this! After we threaten to call the media due to the constant problems with our A/C, they towed my husbands truck. Within our lease the are obligated to "notify tenants before a costly tow". There was no call, email, not even a note left on our door to "notify". When I brought this to their attention, they refuse to admit any wrong doing or any reimbursement for getting our truck back. There are drugs every where. the laundry room was just vandalized and it has been a week since it has been cleaned. The management refuses to do any thing about any issue on their property. Maintenance never keeps appointments, they enter apartments when I have not given them permission for certain days. This is a horrible place, do not move here!
The leasing office refuses to let me out of lease! they refused to take my 60 day notice since it was not 60 days prior to my lease expiring, and they refused to take a 30 day notice until my lease was up. they are making me pay a full 2 months rent when the apartment will be empty!
The "manager" Monica is extremely rude. Whenever I talk to her she rolls her eyes, interrupts me and has lied multiple times to my face. Once when I had proof that she lied regarding a work order, she called me a liar and hung up the phone on me. They will never admit something is their fault and will lie. Horrible service from the management
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