I love crostini's food, I really do. Unfortunately, their customer service is lacking terribly. I have ordered about 10 times and half the time I usually end up with something wrong or missing. I let it go because the food is still good.
Today, I couldn't answer the phone when they called because I was on the other line with a client, so I ran downstairs because I figured the call meant they were here. I waited at my front door for 10 minutes and no one came.
A half hour later I called the shop asking if my food was on its way (it'd been 1 hr 15 min) and they told me the driver said I didn't answer my phone OR door. The driver never even came to my door, I was down there waiting for him. And to call once and leave it at that? Terrible customer service. It's now been an hour and 25 minutes that I've been waiting for ONE SANDWICH.
Twice in the past the driver did not have change with him when he showed up for a delivery. They need to get themselves together or hire a new staff.
UPDATE: they ended up comping my food, so I upgraded the review to 3 stars.