Front desk is very friendly. We had complimentary wifi for being a westgate owner but the downfall is only being able to connect to one device at a time. The units had two large jetted garden tub but you can only fill it 1/4 of the way before the hot water is completely gone. I was told it's because they use a 25 gallon water heater for the two units which is crazy! Very grateful to have a washer and dryer unit although it's very small in capacity so one load = half a load. Kitchen was completely stocked!