Terrible customer service. :(
My first order was terrific so I placed another order today and it was horrible. So, now I'll find another Mediterranean restaurant.
I ordered hummus but it did not arrive. I called the store and nicely let them know that my hummus did not arrive but that I got my pita bread. The person that answered the phone, Angela was very abrasive from the beginning and told me that my receipt did not reflect that I ordered hummus. I told her it must have been an error because I did click the button on the Yelp app. And she was very adamant and forceful about the fact that I did not order hummus and she could send me a copy of the receipt if I didn't believe her. Snarky!
After our call disconnected I called back and asked if I can buy some hummus because that was what I was really craving. I had to keep de-escalating. I explained to her I'm in bed not feeling well. I didn't cook dinner I didn't want to go out of my house that's why I spent 40 plus dollars on food delivery. She was very curt and told me know they have a $10 minimum order and that they will not deliver it. I said you know this isn't about policy Angela this is about customer service it was an error and I'm asking you if I can please buy some hummus and she flat refused to sell me hummus unless I came and picked it up myself.
I was shocked at how rude she was and poorly she dealt with a simple customer request.
I waited an hour to get food, added the tip beforehand and was treated like sh*#.
Never again.