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| - I told my wife to go and get the car checked out. In all fairness, my wife's naïveté precedes her. I've found that mechanics always 'inflate' their prices until I show up and challenge it. While Damon found a number of issues that absolutely need to be replaced, a quote from $710 to something just above $500 isn't.
I never had Damon as my mechanic - Chris always took careof my cars. This time around, Marlene seemed very cold and not the friendly person I'm used to.
Consistency, as you'll find in my posts, is important to me. I no longer recommend this place.
02/22/2018 - responding to Andrew A's note:
It's a shame, but I'm happy for Chris. Being new to Vegas it was hard finding a shop you could trust. Chris made an effort to try and salvage what happened with my wife and I just couldn't get over what that guy quoted her. I'm in sales for a living and I always try to be a straight shooter. Aiming high to negotiate is expected but 40%-50% over what it should have cost was messed up - how do you go from $700+ to $400 in the space of 2 conversations? The guy even tried to do the fast math on me like I was buying a timesh
Chris and Marlene are a great team. Marlene makes USA like you're Norm coming in to aisle up to the bar. Chris gives it to you straight. I really should have given them a chance to make it up to me, but I was forced to go out of the way to get it done.
If Chris and Marlene open a new place you can count I'll be going back, but not until they get rid of some of the people at USA Auto.
Update 05/25
Needed a smog check. USA's smog deal at $7.99 is the best in town. Met with Big Chris, who pointed out some issues with my vehicle that were a result of going to an 'independent' mechanic in North Town. The hoses that were replaced by the mechanic was done sloppy - corrosion had seeped out from the connections.
Big Chris showed me the condition of my transmission fluid and offered to clean it up.
Now, let me rewind here. John Summers, the former manager, and Marlene had reached out to me after my last post to set things right, but I had become gun shy after. They're effort to win me back was a $100 credit to any service. I didn't think I would ever need it, but I mentioned it to Big Chris who gave Marlene a call and got it authorized.
Even without John Summers as the current manager (he moved on), Big Chris kept their promise.
I'm back with my favorite auto experts and will definitely back again. Thank you for the experience!
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