So since I left my initial review, I received a call from one of the manager's at the spa. Lynn was absolutely awesome. She listened to my concerns and genuinely seemed concerned and anxious to fix it for me. I went back in yesterday and Desiree was AMAZING!!! She fixed my hair and it looks so much better now. Plus she does an amazing scalp massage. If you want your hair colored by a true professional, ask for Desiree. You won't be disappointed.