They are absolutely TERRIBLE. Worst customer service I've ever experienced. I've never in all my life had to call repeatedly just to not get hung up on for calls, wait on hold extensively and was just told - even though I just had a full physical last month that I will be requiring another visit JUST to get an RX to approve me to use my FSA for Allegra D 24 hour (which doesn't even require an RX). Absolutely the worst office administration and most unhelpful and downright rude staff. Do yourself a favor and don't waste your time. Even my fave Doc of 9 years left along with the best Nurse Practitioner.