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| - I strive to take care of my purchases, especially big ticket items like vehicles. Having worked in the past for a GM dealership in the parts department, I know a little bit about cars and the cost to keep them in running order. So, every 5-8k miles (sooner depending on where my levels are at. Thanks to my grandpa, I knew at the age of 15 how to change a tire and check fluid levels.), I make sure to get the truck in for a LOF (lube, oil, & filter).
After I learned that the mechanic I had been going to for quite a few years was trying to screw me over on a new set of tires (unfortunately my tire shop went under. Darn this economy), I knew it was time to look for a new place to take my 97 Chevy P/U.
I had done some searching, via Yelp, to help J find a place to repair his windshield wiper linkage/transmission. After 3 quotes, including one from my old mechanic, he decided to take his business to Ken. J has informed me he'll join Yelp and write his own review. :D
So my review - Three weeks ago, I notice my brakes were squealing a little (the break wear sensors) but it wasn't too bad to warrant running to get it fixed asap. I knew I had a little time. After J got his wiper linkage fixed last week, and after hearing that Ken went above and beyond to get the part, I knew we had found a great mechanic.
Move forward to last week. What went from a squeal one week, jumped to a full on grind that was worse than nails on a chalkboard and was only alleviated by applying the breaks by this past weekend. I knew it was time to get in to the shop, and fast, lest I compromised my rotor anymore.
I called as soon as they opened Monday morning and mentioned that I believe my brakes needed work and if I could bring it down. Ken said sure and that was about it. I headed down to the shop immediately. At first I was a little taken aback by his lack of conversation. While Ken isn't very talkative (he is friendly though and I did get him to chuckle a little when he asked what my brakes sounded like. I said, "well they kinda sound like that ceiling fan there!" We both laughed.), he gets down to brass tacks.
Ken called me up a few hours later and lowered the boom. Front and back brakes (and needing to machine the rotors) and rear axle seals/rear diff. OUCH! Ken explained to me that unless I fixed the seal leak, getting rear brakes would be pointless, as the leak would cause poor breaking and would wear out my rear pads faster. Which means more $$$ down the road. I told him to go ahead and do the work. I also mentioned it needed a LOF and he said he'd throw that in. I ask how long the job will take and he says it will be done by Tuesday.
After I got off the phone, I thought about all the information he told me. I then thought to myself, "I wonder how many mechanics would have not mentioned/fixed the leak." Granted, not mentioning it would have saved me some money upfront, BUT I would have had to have gone back who knows how often to get the rear brakes done.
I receive a call yesterday around 2pm and Ken says that the truck is finished. AWESOME! Cause having to get rides to/from work sucks!!
I get there to find my truck all ready to go! I pay and the gal says she can go pull my truck out for me if I want. I tell her that there's no need. It was sitting in plain sight off to the side. I give my thanks and head on out.
No sooner than I put the truck in gear and drive off, I notice somethings different. Not only did they do the brake job, they fixed the gas pedal! The spring had broke about 2 years ago, and I never bothered to get it fixed nor did my old mechanic bother with fixing it or asking if I wanted it fixed. Also, this morning, I noticed that my truck was awfully shiny. I wiped it down on Friday, but it got rained on a little over the weekend. But seriously, it looks like it had been washed and waxed. So, hmmm....did Ken also have my truck washed? I haven't a clue. But seeing as how he went above and beyond, I wouldn't be surprised.
In a nutshell, Ken Bohl's was OUTSTANDING and "The J's" have found a new mechanic!! :D
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