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  • Was recently in Charlotte for a 4 day weekend and visited Basil twice - once in person at the Ballantyne location, and once ordered takeout due to the fact that it was a Monday and our other preferred take out places were closed. Both times, the food was great, but stars marked off for price and service. We were visiting from a larger North Eastern city with the food prices are similar to Charlotte, but found Basil to be a little off the mean in that sense. $18 for takeout pad thai? No. Will also say that during our in person visit, the service was sub par. We each ordered soup as an appetizer and were asked if we wanted small or large, assuming the choice to be bowl or cup. We both ordered large, and were extremely surprised to received a HUGE pot of soup that is designed to serve multiple people. The waitress knew it was just two of us, and we each ordered a different soup. Pretty dishonest to offer a 'large' soup that serves 4 people to a single person who ordered it as an appetizer. Afterwards, it took an additional 30 minutes for our "entrees" to come out, which turned out to be appetizer sized portions that were not billed as such on the menu. Again, overpriced considering portion. Again, I'll reiterate that everything was delicious, but considering price and bad service, I'll be looking elsewhere on our next visit.
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