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| - I've been going to this location over the past 8 years, and they have done consistently well. However, today was rather disappointing. My wife goes thru the drive-thru weekly, on Wednesdays, to get our meal following my daughter's swim class. Today, when she gets home with our order, we discover her #1 sandwich is really 5 x sausage patties, and my grilled sandwich is fried. I can care little about my sandwich being fried, but the sausage patties were rather a surprise.
I decided to drive up, as my wife had little time to get ready for work. I got the attention of the general manager, and i presented my order. His initial reaction was to make it funny, and state the cooks would get a kick out of this. I didn't find it funny. I found the whole thing very inconveniencing. So, he proceeded to switch out my sausage patties with what we ordered. The order was correct this time. However, for my inconvenience, he gave me free nuggets for my daughter. Really?! Free food for the 15 minutes of driving and replacing my order...
Even though this location has been consistent in the past, I have to say this was by far the worst customer service I have received from them. Along with the older gentleman who still works there that I saw taking cell phone pictures of a young girl as she stood in line, this place needs some better understanding of customer service and keeping a safe environment for its patrons.
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