About: http://data.yelp.com/Review/id/-lwqnoRUFy51SBJB7HGhKg

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-01-15 00:00:00 (xsd:dateTime)
itemReviewed	Verizon
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	I went into this corporate store to help my father upgrade his 3-year old cell phone and plan. I have worked in retail a long time, have been a manager myself and I must say that the "service" received at this store was appalling! I'm not even a Verizon customer and this store will keep me that way... The corporate employees were very impatient and short with us from the start. Looking at plans, they refused to take the time to explain anything to me or my father, who is a very analytical person. They did everything they could to pressure my dad into a more expensive, high-data plan without explaining how he might benefit from it (after all, he averages less than 0.3GB of data per month!). All our questions were met with sales pitches and simple "no can do" answers without offering explanation or alternatives. For some reason, the first associate we spoke with got on the topic of tablets and tablet data plans, while my father and I were still unclear about what to do with his phone! All in all, there was simply no eagerness of the staff to really assist us as people and it became clear why the corporate store has you "take a number" when you arrive. Insensitivity seems to be the lifestyle there. I ended up taking my dad to a "GoWireless" Verizon retail location after seeing them treat my sister well and we got all the help we needed. They were far more patient in explaining the plan details and proposed changes to my dad. They actually helped him save money after reviewing his account, all without sacrificing any services. When we walked out of this Verizon corporate store, we were both ready to pull our hair out. When we left GoWireless, my dad had a new phone, extra money in his pocket each month, staff we knew we could rely on and a smile on both our faces. Verizon, you should be ashamed of this store! Honestly, there's no sense in spending another dollar on any brand marketing until the problems with the ethic and poor customer focus in this store are resolved. You're losing money every day things remain unchanged! My father, who doesn't like making big changes and still believes in brand loyalty, was seriously considering switching carriers after dealing with the associates here! Knowing him as well as I do, that really says something.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Masta'

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