Initially the sales process took a long time to get through. I am not an easy person to please by any means. Fortunately, my sales guy Edgar was amazing! I was extremely lucky to have gotten him. I think of I was working with anyone else I would not have purchased my car from them. He negotiated a over ten car deals with finance on my behalf. I had a set car payment in mind. Some cars were close but off by $20-30 a month. Finally was able to get into the used truck I wanted. Unfortunately that truck did not work out because of some miscommunications between their mechanics and the sales floor. I was angry and tired. I almost decided to walk out because it was taking too long. But Edgar saved the day and was able to get me in a Brand New Ram 1500 fully loaded for the monthly rate that I was comfortable with plus $5. If I had great credit it would have been easier. But I only have good credit and no previous loans or credit cards in the last 7 years. I will definitely buy another car or truck from Edgar specifically. Seriously, if you need to buy a car ask for him!