I'll go into this review in more detail when I return home but this is absolutely the WORST of their franchise I have ever encountered! Couldn't even redeem my free birthday drink, their computer wouldn't use my good card to register my credit and $1 for a cup of ice. Bill in total $7 for a venti frapp and $7 of pastries. Just irritating more than anything since we expect a universal standard of quality and service when we revisit such vendors. A fellow customer and I bantered in agreement when he just asked for a cup of ice water as well.