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| - We've been members for a month now, and I'm totally underwhelmed. The sales guy who signed us up was enthusiastic and personable, but once we signed on the dotted line, he disappeared. Numerous e-mails to him have gone unanswered, which is very frustrating. In every class, the instructors try to upsell you to private training, supplements, etc., which is just plain annoying. During the initial Move It session, I asked the trainer to show me how to use some of the weight machines, but he just showed me a series of stretches and then tried to sign me up for future personal (fee-based) training sessions. It is almost impossible to make a reservation for a class online, so you are left to contact the individuals in charge of those areas (e.g., Pilates), but good luck getting them to return your call or e-mail. Especially if you have let them know that you are not interested in private sessions. Finally, we've had LT bucks disappear from our account for no apparent reason. When I called the corporate office to find out what happened, the representative said they were used for some service that I had never heard of, but she did credit them back to our account. If things don't get better, we will be canceling our membership soon.
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