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| - Okay, the Good Egg/First Watch has some major issues. We have been eating breakfasts for years at the Good Egg. Great menu, charming decor, fast service, dependable food. They started a little over a year ago streamlining their menu. For a while they would still make a few dishes that the old menu had on it. But then that stopped. Then there were rumors that The Good Egg had been bought out by First Watch. Hmmm...I'd been to First Watch numerous times and was not particularly impressed. So now the full transition from The Good Egg to First Watch seems to be complete. NOT Good. We have been at three locations within the last three weeks. First was at our usual location Carefree Highway just off the I-17. We were shocked. Gone were the charming decor and now there's this cavernous so-called rustic chic decor: lots of fake wood plank floors and walls, removal of most of the cozy booths with these uncomfortable half booths (one side up against the wall the other side chairs) and an open lounge area that supposedly makes it look inviting. It's not. Those waiting for a seat are wide open to peer on the diners. Worst of all it what has happened to the kitchen?!!! It's ridiculously slow service. Two times within a week, once for lunch, once for breakfast both on non-holiday weekdays we waited a ridiculously long time for our food. They were not busy at all. Our server seemed overwhelmed with the few tables she was waiting on. We had never seen her before (new help?) The food was nothing to write home about and I'm still waiting for my salsa. Someone forgot how to scramble eggs. Chunks of rubbery yet runny whites not mixed in with the yellow yokes...yuk! I felt like a kid picking at my meal. Oh well. We decided we wouldn't go back. So then we go to 39th Avenue and Happy Valley location hoping it was jusst a fluke last Thursday. Same thing. As we were waiting for our food another very unhappy couple passed their waitress with their order of food in her arms and said, "You can take that back. We are leaving.". I then overheard them telling the hostess they were upset about the slow service. Our waitress came by three times thanking us for our "patience" and that our food should be right out. Husband got standard egg, waffle, bacon meal which was ok. I made a big mistake and order the Crepe-Eggs. Talk about not knowing what you're supposed to be! Mine was a dried and over-cooked rubbery crepe stuck to a hard, flattened tasteless egg whites folded over a few veggies. The menu said it was served with poppy seed dressing which I didn't get and requested salsa on the side. I waited forever with my food getting colder and even less appealing for the requested salsa. We were about to leave when our harried waitress appeared with the salsa offering an apology. We don't believe in making the servers pay for crappy food and poor kitchen management so she did receive our usual 20% tip. I didn't complain to the hostess, feeling her to be unable to make any changes. I do have the manager's card and will be giving her a call. Another older, unaccompanied diner came in and said he usually sat at the counter to eat and read the paper. Since that was GONE he got plunked down at a rectangular high top table that sat 6 or 8. Within a few minutes another solo diner got seated at the other end. AWKWARD to say the least.
So call us stupid or hopeful, but within a few days coming back from an early doctor's appts on Thomas Road we stopped in at the location on the I-17. Again, same cold decor, same so-so food and an interminable wait. Our server was most pleasant...we felt sorry for him.
Obviously the corporate decision to re-brand The Good Egg into First Watch as far as decor goes would have been something we could have gotten used to. But sub-par food and slow kitchen service is not something we need to fork out over $30 for breakfast for. We are retired and we eat out frequently...we will just have to find another favorite. So sad.
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