Holt Renfrew on Bloor actually has the worst customer service I've ever had. I don't know what it is, but it's consistently awful every time I go there. My only criteria for decent customer service are: a) be available, and b) be helpful. Friendliness goes a long way, too. Having worked in retail once upon a time ago, I try to be a good customer and expect good service in return.
I don't expect the moon, but at these prices, I should certainly get it.
I needed to update my wardrobe, so I headed over to Holt's for a couple of pairs of shoes. The only reason I continue to shop here is because of the selection and proximity to home/work. I found a sales associate to help me get the sizes I needed. She looked annoyed as I interrupted her texting, and was very unfriendly and unhelpful throughout the process, scowling the entire time. I happily left and ordered everything I needed online, and she didn't make any commission on my sale.