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  • I went to the location on Baseline a few days ago. It was our first time going there. Service: I would like to echo the same sentiment that other Yelpers have; their customer service is awful! We had never been there, so we took a few minutes to look over the menu board. There were no other customers there, it's not like anyone was waiting behind us. Apparently, we took too long for the cashier, because she stood there, impatiently staring us down, so that we would hurry up. The wait was ridiculous, seeing that no one else was there. The waitress/cashier brought our garlic bread, and sauce. She didn't say a word. Didn't offer us even a plate for the 4 of us. Seriously? The marinara sauce was ice cold. Do they really expect people to dip their warm food in ice cold sauce? They couldn't nuke it for 30 seconds? The waitress then brought our 2 pizzas. Again, very impatient for us to clear off our table of stuff. Never mind even offering to help clear stuff off. When we left, no acknowledgement from any of the staff. No "thank you", or "have a good evening", or anything. The food: To be honest, I wasn't impressed. The pizza crust was fluffy, and not at all how pizza crust should be. There wasn't one bit of crispiness on it. It was pretty bland. Same with the garlic cheese bread. Tasted like just plain mozzarella on bread with a sprinkling of Italian seasoning. The toppings were good, and probably would have been better NOT on the pizza. I'm not sure what all the "rave reviews" and awards are about. Maybe the quality has changed since those were written? Maybe they confused this place with some place else? I wouldn't come back to this place again. I would go across the street to Buono's, or maybe down the way to Big Boy's Pizza. The quality is much better at those other places, and they acknowledge you, and treat you like a WELCOME customer, and not someone who came in to bother the staff and make them actually work.
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