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| - Absolutely the worst Harkin's Theatre I've ever been to. My first encounter with their poor customer service representatives was when my phone had had accidentally been left at their theatre. Calling prior hand, they said it was alright that I come get my phone even though their theatre was closing, so I immediately rushed over. When I had arrived, their were people behind the doors cleaning and walking around as I sat there for 30 minutes knocking and trying to get them to answer, just so I could have my phone back. They continued to ignore me, so I'm already unsatisfied with their lack of communication and effort to help me out.
The second occasion I've been to this theatre was today..... and it will absolutely be my last! After purchasing our tickets, 15 minutes before the movie started, my husband and I waited at the concession for 20 minutes in 1 line while customers, not even standing in line, where called over to order before us. Frustrated as can be, when I finally got to the counter 25 minutes later, I asked the inconsiderate employee behind the counter if she could hurry up and that she had been wasting my time cleaning up pointless messes instead of getting my order. She smiled and looked around me at other customers giggling as I'm handing her my rewards cup. She is still not attending or paying attention to what I'm asking her..... She gives me a sarcastic attitude and asks me to taste the Dr. Pepper (clearly the only thin I wanted!) in case i might not like it.... Still wasting my time.... Then asks me if I want nachos or anything else.... Still wasting my time! I tell her NO and to hurry up and give me my drink, so then I hand her a 5.00$! She puts the whole thing in her drawer and says "have a nice day" once again smiling and being sarcastic! I tell her she needs to give me my change! Um.. I'm sorry, since when did refills cost 5.00$ instead of 1.50$! She says "whoops, (with a smirk) let me get my TL," and then giggles again. Clearly wasting my time!! Her TL comes over already giving me attitude because this inconsiderate, unknowledgeable, and retarded employee can't do basic math skills, and tells me he will handle her later. I told him that he should because she is being extremely disrespectful, but he retaliates back and has the nerve to tell ME, the CUSTOMER that I'm being the disrespectful one. I then ask for my money so I can leave because of his pompous, gay-like attitude, so he shoves the cash in my hand and slams the change onto my drink. Message to BBB: send someone on this business immediately! They need to fire quite a few people!
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