The absolute worst experience and customer service. My boyfriend and I went to the drive- thru tonight, ordered 6 piece half grilled and half original requesting white meat (which is extra) along with a half cut sweet/ unsweetened tea. While we were placing our order, the cashier Rachael was singing "the weekend" by Sza (that's how clear the music was through the intercom).
I tried to laugh it off, but my boyfriend hush at me to be quiet. When we got our order, my boyfriend grabbed the drink. I immediately noticed tea was all over the lid. I thought the girl may have over filled it but by the time i got home the tea was all in my cup holder.
I got home to find all 6 piece original style chicken. I immediately called and Rachael picked up the phone. After we spoke the phone goes silent, I had to just assume I was on hold since she never forewarned me. She never apologized nor showed any sort of empathy.
I hung up after being on hold for over 15 minutes, I called 8 times each time someone picked up but did not say a thing.
I will never ever spend my hard working money at this particular establishment again. I rather drive an additional 15 mins to the KFC off of Freedom Dr.