| rev:text
| - Imagine waking up in your bed, and seeing 7 strangers in your room, 5 of them standing over you. This is what I woke up to yesterday at this hellish hotel.
Previously, AirBnB sent me to this hotel as a perk through their corporate account, as I am a frequent a user and long time 5 star guest. At the hotel I thought the smoke free gimmick was nice and I didn't mind the room. So I decided to give it 4 nights and see if I liked it again.
After 2 nights, I was satisfied and wished to extend my stay 2 additional nights, to make it 6 total (I had just confirmed the move in date for my new house, starting Oct. 6 nearby).
After 40 minutes over the phone, and 2 conversations with the front desk, it seemed that my rate would be increased for not only the 2 new days I wanted, but also the 2 I hadn't used yet.
This was unacceptable, so I spoke with the phone agent again and let them know I would book online and if we could combine the stay. They said yes. A very nice girl at the front desk the night before let me know that I should speak with the morning operation the following day to make sure my stay was connected. I was told everything would be great, as long as I booked the same room they gave me for where I was staying.
So here's the great part. I call at 7 AM that morning. The girl at the front desk, confirmed my extension. She was even kind enough to point out I had actually mixed up the dates, told me she would alter it so I would have the extra 2 concurrent days, and that everything was perfect.
The Vegas shooting was ongoing the night before and having not heard from my friend's in Vegas I did not go to bed until late. I put in my noise cancelling earbuds, turned up my white noise app, and went off to slumberland knowing that I had done everything requested, booked a stay with my credit card online, and confirmed this stay with the front desk.
At 1PM I woke up to 5 men standing over me, while the manager and her assistant I guess, were behind. The shock and terror of this cannot be overstated, as this isn't the best area, they do apparently sometimes have things happened, and I had no idea waking from my sleep what this was. The amount of shock this caused, gave me a heart attack. I spent 6 hours at the Emergency Hospital nearby, to address my newfound heart pain... which still hurts as I write this.
Onto the amazing part. Despite having done everything I could, once the fireman they had called left with all of these uninvited people in my room, the manager promptly told me that I had moved the bed and that because of that I was no longer welcome at the hotel. These beds have wheels, real wheels, likely for cleaning under them, and I simply moved it at an angle to be closer to the air conditioner. What business is it of hers anyway, I didn't hurt anything?
So here I am, dizzy, shocked, gripping my chest, and this fat lady is telling me I can't stay at the hotel, because I moved my bed 4 feet towards the AC. This is after she didn't bother to recognize I had headphones on in my bed, as well as my phone was plugged into them. I can't say enough how unprofessional and pathetic this interaction was. I am already looking into where to file my lawsuit.
I explained to her before she walked off, that I had a right to stay, that I had paid, and this was already promised by an agent of the hotel, who worked at the front desk, I am told her name was Amanda... but the source of that information may be false.
35 minutes later, there is a knock on my door. I had already begun to clean up the room and leave it nice for the maids, as I always do wherever I stay, but I was unable to completely finish. Guess who? The manager called the police on me and had them supervise and escort me off the property! Me a customer who continued to offer to pay beforehand for my stay as well as was satisfied with previous days and the other stay.
So here I am, a Juris Doctorate holder from Pepperdine class of 2010, a current student in a Masters of Theology program, being told I have to leave because the manager said so and that she has ultimate discretion to kick me out. When the police came to the door I was in fact on the phone with dispatch to discuss with them my options, as I know this was all illegal.
I cannot say enough I would avoid this hotel at all costs. I have 26 AirBnB reviews as a guest, and every single one is 5 stars stating that I am a stellar customer and guest, who always leaves the room clean and is very polite.
This review is only the beginning of a huge media campaign as well as legal recourse that I will seek as I look to be made whole from this encounter. I can only caution the reader, that I would avoid at all costs as this may happen to you as well. I will now be arrested if I ever set foot at a Red Roof again, as per this pathetic manager's filing against me as a trespasser. Amazing.
Also a personal computer item of mine valued at $300 broke while being rushed out.
AVOID AT ALL COSTS
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