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  • Service department - long story short..very short..We've had way too many horrible experiences here. Customer service was one of the biggest problems here and because of how incompetent they were, it took about 5 appointments (possibly more) to finally get our transmission replaced. I don't who schedules the appointments when you call Hyundai (she's most likely from a call centre) but whoever she is.. she's quite rude every time and there's always a problem. Such as: records does not show you have an appointment or the technician is not here on weekends. So why would she schedule us on a weekend knowing the technician is not there and we need the car examined by a technician? Thanks to the manager Cato, we finally replaced the transmission. Unfortunately, even with his outstanding service we can't give this place anything better than a 1 star. It was frustrating dealing with these guys. Because of them, we are definitely not buying a Hyundai again. And whoever thought the Genesis would have that many problems?
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