Well...
The guys just lost a $20000 deal.
If I call ahead (as I've been suggested) to book a test drive, and I am coming there on time just wait for the car to be delivered for another 20 minutes.
When the car is there - it's driven by a manager's wife (!!!!!), who is using the car in the time being.
Expensive truck is packed with groceries, board games and other stuff and is dirty inside and out.
We are offered to look at the car, while manager chats to his wife...
If I considered buying my car there - now there is NO FORCE that will bring me back.
Stay away if you don't want to be treated like a door mat, as they obviously have no idea about customer service and no desire to sell their cars.