| rev:text
| - Steve (Owner's response to my prior review) is amazingly duplicitous. Yet more "fast-talking" that sounds good, but is misleading and just plain untrue on every level. And yet more lack of empathy and understanding.
Bottom line - within two hours of a full AC "check and recharge and valve repair" by Friendly Auto, the system had completely evacuated and was blowing hot air. They then wanted $500 to fix a leak that supposedly wasn't there the day before.
Everything I said in the original review is true.
Steve did NOT give me a written estimate before leaving or afterwards (I requested by email THREE times) either on the initial repair or the follow-up. What I left with after initial recharge was the invoice (which, as you'll note, did not contain info on how much refrigerant was captured or used). It's amusing/alarming he claims to have security camera footage "showing me receiving a written estimate." Doesn't exist, and is a bold-faced lie.
I did NOT "watch netflix" while waiting...In fact, owner knows this as he directed me to a local restaurant. I would have watched netflix if there had been a remote for their TV, which was stuck on Cheers reruns.
I did NOT refuse to look at any requested repairs at any time. This is a out-and-out lie. During the repair, they never offered to show me anything! Only when I brought it back the next day, and after them telling me there was a $500 leak they had caused/hadn't discovered, did they offer to "show me," and I did go look, which consisted of watching a mechanic under the car rub a substance between his fingers. This is when their own mechanic said that "sometimes recharging the system can CAUSE leaks." Why wasn't this disclosed prior to the initial repair? I find it hard to believe that such a large leak could go undiscovered when it occurred within 2 hours of recharge.
Despite what Steve says about informing me of a "leak," they did NOT mention needing new valves until AFTER they had recharged the system the first time. And they didn't say the valves were leaking, just that I needed new ones. Once I authorized the $40 for new valves (again, verbally, nothing was presented in writing), it took another hour or so to RE-do what they had done the first time. At no time did they mention there were other leaks, or that there could be, or that fixing them wouldn't be included in the repair I had already paid for. Also, I didn't sign anything prior to the repair that indicated this. Most repair shops have an authorization form that needs signing prior to work - they don't.
For Steve not to understand how frustrating it is for a customer to pay money to fix something, only to not have it fixed - and in fact, be WORSE on the same day, and needing a $500 repair beyond that, is obviously very indicative of someone who doesn't care about the customer.
Steve mentioned the mileage and age on the car. Don't see how this is relevant to whether the system was properly inspected and repaired, or how they handled the entire issue.
Finally, Steve mentioned that I have a lot of 1 star reviews. I can see why the concept of a yelper having a lot of reviews is foreign to them, as the VAST majority of their positive reviews are from yelpers with less than 15 reviews (hmmmmm...). Steve's attempt to discredit this review based on my # of 1 star reviews is telling. Of course, he doesn't mention that in my 525 reviews, I have just as many 4 and 5 * reviews as 1* reviews (which is indicative of a balanced yelper). It's very telling on his part that he tried to mislead you by leaving that out.
Gotta avoid this place at all costs. Poor repair service, poor customer service.
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