Upon arrival I was approached and put on a "waiting list". Looked at the phone I wanted for upgrade and took a seat. Then I was approached again and said thank you for your patience it will be thirty minutes. 1 and a half hours later we still sat on this orange bench with no back rest. They have two people working and they are both talking it up about some random crap. How about you make a sell then move on instead of talking to some old mothers trying to get there phone numbers even though they provided them to you upon approach. Ok so now we attempt to leave the store cause I'm tired of a waiting for a phone and find this location decides to conduct illegal business practices and locks every single exit door making it impossible for us to leave on our own will. Once we pushed the door this Asian dude that works there stops talking to the moms and says O I can unlock it for you. Not a o I will be right with you or sorry for the wait but a I'll unlock the door for you. This place is negative stars. I will now cancel my phone and go to Verizon!