We have been getting our lunch 3 days a week from the Vons deli for about 7 months now. There is one employee there that is ALWAYS in a bad mood and rude and I called and spoke with the assistant manager which changed nothing. Yesterday my assicoiate went and picked up our lunch and the manager happened to be in the deli, so he told her about our experience and was given one excuse after another about her poor customer serivce and attitude. Ok here comes the best part......Today when he went in he was told that you have to pay for the bacon now! Really for the last 7 months we have not been charged for bacon by ANYONE who makes our sandwich and now that we complained we are being punished for saying something! As a manager myself in a customer service industry, this is a complete disgrace and joke.