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| - **Review Update**
After posting my reviews on several sites and informing Groupon about the situation, I actually received responses from this merchant. I will not go into too much detail. Basically, they informed me that this extra cost was an additional $10 due to editing the image to fit the canvas, so $10+hst+hst on the $29 voucher. It would have been fine if they told me but they never did. The merchant said they called me to tell me and I told them I never gave them my number, then they said I called them and that's when they told me. The only time I called them was to inquire about the status of the canvas and that's when they told me it was ready for pick up. No other information was relayed to me. All other communication was done through email. They would like me to remove my review, but my review still stands as it is based on my experience. The product itself was fine, but my experience was not. If all reviews were good reviews, what would be the point of reviews right?
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Save yourself the money and do not purchase canvas art from them. Their service was very unprofessional. I sent them an email on Dec 10th saying I would like to submit my file by email and not in person. They were fine with that. No confirmation was given to me though. Over 10 weeks passed and I followed up with them since I had ordered another canvas from Gallery Art in Vaughan and it was completed within 7 weeks. I gave Eric a call, the one who responded to my initial email. No one answered so I left a message for him to call me back. He didn't call back. I called again 3 days later and he said it was ready and to come pick it up. When I picked it up. I had to pay HST of $15.10 on it. I paid $29 for the canvas, most groupons I have used only charge HST on the already discounted price and besides that, the groupon value is $100, 13% of $100 is not $15.10. I was so turned off, I didn't even bother to argue with them.
If you use Gallery Art, their prices are so much better, and once you redeem your groupon, the hst charged is on the discounted price. I'm am spreading this review around in hopes that no one uses Double Wings Art.
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