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  • Well, I really wanted to like this place. I'd heard such great things. But after our dinner taking 2 hours and the entrees being so-so, we won't be coming back. It started out well - got our sodas and chips right away. We ordered the queso for an appetizer and despite not having enough tortillas to dip, it was phenomenal. But this is where it started to go downhill quickly. We waited, and waited, and waited for our entrees. Our waiter Charles never came back to our table, a large group and in his mind a bigger tip capturing his attention. After an hour passing from the time we sat down, I finally had to leave to make an appointment at the Apple Store, so I told my husband to have my entree boxed up and I'd eat it at home. You can imagine my surprise when I walked to the Apple Store, had them fix my iPhone, and still, an hour later, hadn't heard from my husband. I called him to find out he and our kids had JUST LEFT the restaurant. They continued to wait after I left, finally got the food from a different server, ate it and were disappointed to realize the food wasn't worth the wait, and finally had a couple sitting next to them take pity on them and ask THEIR waiter to close out our check since 25 minutes had passed since the food had arrived and no one had ever come back. I went back and expressed my displeasure with the supervisor on duty, who was very nice and apologized but didn't do much more than say, "I'm really sorry this happened." Needless to say, we won't be back and will tell our friends not to waste their time either. Pretty sad too, because I often entertain clients for work and am always looking for new restaurants to bring them to, but Border Grill will not be one of them.
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