My husband purchased a wallet for me for Christmas and I took it back to exchange it for a different wallet. I was greeted by Alejandro, who could not have been nicer or more helpful. He was disappointed that they did not have any wallets left from the Christmas rush and encouraged me to wait a week and then call before I returned, which I did. I called first and spoke to someone who was also very nice and helpful and took the time to check wallet stock and told me they had the one I wanted. I went into the store and was greeted warmly again by Alejandro, who was happy to exchange my wallet. In addition to my wallet, I bought a Speedy 30 Bandouliere that day. The transaction went extremely well! He was so nice and helpful and packaged everything up (including my exchanged wallet) as though they were Christmas presents. He was so kind and so helpful. I have always been treated well in this store and have been in and had an Associate show me a bag and then left without it. They always seem friendly and helpful even if you do not end up buying something at the time. I do think Alejandro is wonderful and would encourage anyone to go into the store and ask for him to help you!