So I am going to start off by saying I enjoy their noodles - I enjoy the double butt or boob or "eight" bowl they serve in and the anime murals on the wall. I would say the presentation isn't anything special and the price isn't unreasonable for downtown Toronto; I have been here several times to enjoy many of their dishes, particularly the hot spring eggs. The portions are good , food is well flavoured and it's not overly decorative which, for me, has the nostalgic value of having these dishes on the streets of Korea.
Their service has never been spectacular; while they are quick to deliver the bill, they don't necessarily come to offer you any sort of refill or if you want anything after they deliver food. If you are crunched for time, this is not the place to go because service is not a thing here.
SO why the low rating?
Because at some point they started adding service charges in the bill itself; for the FANTASTIC service you receive here. You can't even make eye contact(because there is nobody to make eye contact with) to get a refill on a tiny glass of water. I realize this is a trend in the neighbourhood but at least provide some minimal service.
Tips/gratuity comes from word GRATIS which means free, and as we know nothing in the world is FREE. I have no problem giving tips as I know how hard it is to work in hospitality and depended on tips; but, as a result I smiled a little more and checked on the guest one extra time.
To sit at a cramped table that barely fits the bowls and lackluster "service" they provide I find it offensive to pay anything more than the food price (which is overpriced to start with).
This alone made me frequent less to this spot as a result. BUT hey that's just me being a cheap foodie.