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| - We lived in a two bedroom/ two bath apt. in 668 for just under 2 years.
Pro's: Great location, nicely maintained public spaces, new appliances, nice neighbors, preferred employer program. The security staff is friendly and lovely. Titans gym accessible without leaving building.
Con's: Terrible customer service by management, monthly parking is expensive for a poorly kept garage, no grocery store nearby (soon Heinen's will be there though), often stuck in lengthy sporting event traffic trying to get into garage
On a personal level, I gave this 1 star because the cons far outweighed the pros. I've lived in many apartments and this was by far my worst experience. The office staff/property manager didn't return calls/emails in a timely manner, if at all unless it was to their benefit to do so (ex. we expressed health concerns when we had a moisture buildup that turned into a mushroom in the corner outside the shower). Repairs more typically took a while to addressed (ex. broken grout/tiles from a previous renters water issue took multiple visits and months to get fixed with tiles that don't even match the others), or were not addressed period in at least one case (ex. our dryer took three runs to dry and they never called in someone to address this after numerous requests).
Sometimes, our needs were addressed just not consistently. What made it so stressful, is the constant babysitting and following up to get things repaired and completed well. In addition, we'd been out for months (and paid ALL our bills) and hadn't received our security deposit back after multiple requests. We also had collectors after us for close to $400, for a bill that I can't get any response on what it is after at least 5 attempts to contact the staff at 668. (As an update, after months of calls, emails, and a collector contacting us we were able to get our money back)
My point being- the staff is very difficult to work with IF/WHEN you have any type of a problem arise. If you have no problems, you'll likely have smooth sailing.
It's a shame that customer service is so poor given the location and beauty of the apartments, because it would otherwise be a great place to live! With all the options to live downtown now, however, I don't know if I'd look at this place and deal with the added stress.
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