WORST RENTAL EXPERIENCE EVER!!!!!!! I travel a lot, and also own a business in Vegas. I rented from them because they were half the price for a last minute rental and my usual rental location did not have the minivan that I needed. I waited in line an hour and ten minutes (I know this for sure because I had to feed the meter outside the airport). They had a stupid girl at the front asking us if we had a reservation, and pointing us in the direction of the obvious line... waste of staff and it just enrages you that the management couldn't train her to handle the reservations. Well, they had only 3 staff for about 60 customers on line. The lady at the counter was nice, and I didn't understand why so many customers were spending more than 5 minutes at the counter. But, after I got my reservation and travel downstairs, I go to the plexi-glass kiosk that they have, trying to speak to the lady behind the glass, and all she does is look down at her phone and point to a paper on the plexi-glass. While I'm reading, a group of 10 other people go to the correct employee and I have to wait an additional 15 minutes because this ignorant lazy woman couldn't take the two seconds to point me in the direction of the correct staff. I get so mad even thinking about this. DO NOT GO HERE IF YOU WANT TO REMAIN A SANE PERSON AFTER A RENTAL CAR EXPERIENCE!!!