They gave us a black suv with black interior in Phoenix. The car also used much more gas per mile than the car offered as representative of this class. When we asked if we could have a different colored car, even in a lower class, they said this is all they had. It was difficult to believe when we went into the garage and saw all the cars there.
We paid in advance in order to get a lower rate. I'm not sure I would do that again. It prevented us from going to another rental car agency and finding a better car.
On the plus side there was no line and we were helped immediately. Car was clean. Drop off was easy.