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| - This place is mediocre at best. I've been to many Hamptons and only stay at Hilton properties and can't understand how this location is even in the 5 category.
Where should I start, i always prebook my hotel stays online on the hhonors mobile site, i got a room with 2 doubles for $62/night with AAA discount. we drove late from Cali arrived after 11pm and I get to the front door to checkin and I find the front door locked,wtf. I had to ring a door bell and waited for 10 mins for someone to let me in and he looked like I was seriously bothering him and he never acknowledged my diamond member status which all locations always do nor asked or gave me any water or anything else, I felt cheated.
The room I got was adequate but the floor was so filthy my son came out of the shower and walked around the room barefoot for a bit and the bottoms of his feet were dirty again. I was livid. My 5yr old complained the bathtub floor was dirty, i think it is actually stains but still, a 5 yr old noticed. their Beds were cozy, comfy and clean, supposedly comforters are cleaned for every guest so they get 2 stars for the comfy beds but the floors looked forgotten for at least 3 months or more! Clean the fricken carpets people.
Breakfast was complimentary but the grossest I've had at a Hilton property to date. Coffee was just bad, eggs were grose some kind of frozen something. Everything else was just iffy to try. I travel alot for work and always try to stay at Hilton or Doubletree properties but occasionally have to book Hampton Inns when my regular hotels are sold out or the rate gets too high. I always get free breakfast because of my status and have had breakfast at other Hampton Inn locations before. This was by far the absolute worst. We stayed 2 nights here and needless to say the second morning we opted to pay for breakfast and went to the Good Egg around the corner, much better choice. Oh, and Starbucks was next door for even better coffee too.
I hate giving bad reviews especially to my favorite family of hotels but this location was a big dud and major disappointment and next time I will go back to my favorite Phoenix hotel, The Hilton Airport location and pay the few extra dollars there to ensure my comfort and peace of mind, even if its a little out of the way.
By the way, my checkout was a different story, the lady at the front desk was amazing, friendly, professional and asked how the stay was and if I wanted to take any cold water for the road trip home, only because of her does this place get an extra star. She was the hidden gem of this place.
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