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| - When one walks into a cupcake shop they should be able to picture rainbows and bunnies and all things happy. Instead, I endured rudeness and verbal abuse and in a follow up call to the OWNER, complete lack of empathy and a general cockiness that was such an incredible turn off I will never cross their path again!
The cupcakes themselves are sub-par, too much frosting and not enough taste. Showboy Cupcakes in Anthem are a superior product, and even cupcakery on Eastern has a better prodect and much nicer staff.
I walked into GiGi's before work last Saturday with an old Groupon I was eager to redeem (for its value) and to purchase additional cupcakes for a friends birthday. I waited up front for approx 6 minutes. I called into the back, I opened and closed the front door to make the door ding, I leaned over counter and hollared at the girls I saw working in the back. Finally one came up and with complete nonchalance was like " why didnt you ring the bell?" What bell, the one with the sign that says ring for service, what bell, what sign? She points at a small bell taped to the other side of the service counter, with no sign. "Oh... the sign must have torn off. oh well." We then went back and forth about being able to use the value of the groupon, even tho the explanation was written right on top. I asked for 6 cupcakes, she put the first 3 I chose into a box for 4, I said I asked for 6, back and forth some more. Finally I was like fine, just give me a 4th one. She grabbed the red velvet roughly- leaving a FINGERPRINT in the frosting and stuffed it into the box. I asked to see a manager, again with manager went back and forth. I ended up leaving with the 4 cupcakes and had to dump the one with a FINGERPRINT in the frosting in the garbage!!!!
I called a few days later and spoke to the OWNER. During our 10 minute conversation I never got a single apology about the situation I had to endure, I got excuses about new employees and I got numbers thrown at me about how much the shop makes and how many hotels use them and how great they are. Never once did the owner offer a solution to the situation or an apology. Over and over he talked about how great their shop was and how everyone in Vegas loves them. I actually ended up hanging up on the owner during his 2nd or 3rd time telling me about how successful their business is and how wonderful their cupcakes are. HOWEVER- IF YOU LOOK AT THEIR REVIEWS....they are FAR from 5-star, so obviously not everyone loves them. And now I am another who does not love them.
If you want an average cupcake and a sub-par experience in their shop choosing your flavors...a possible finger in your product and rude owners telling you how great they are and that their new employees just need more experience...enjoy GiGi's....otherwise, I highly reccomend ANY of their competitors for a better cupcake and a SUPERIER EXPERIENCE!
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