As a member of REI for over 10 years it's one membership that I'm glad I have. The Henderson store reinforces that with great service each time, every time I walk in the door. I still wish the location was larger but that's what happens when you visit the Denver flagship store and see so much more of what REI offers.
The Henderson location has been extremely helpful when it comes to hiking boots for me. I am hard on shoes with most pairs lasting a year at the most. So when I wear them out and need a replacement this is where I go first. And I can count on getting helpful service, honest advice, and fair pricing. Sure I can get some of their products cheaper online, but if you're buying something like hiking boots, or an Osprey pack that you want to make sure fits correctly this is where I go.
4 Stars. My last review was from back in 2012 for this location and I've been in here many times since. And I keep coming back because they back their products, they know their stuff, and they take good care of their members. (They recommended buying the smart wool socks...and while pricey they are worth every cent I've spent on them!)