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| - So I don't give out 1 star reviews often, so it has to be pretty bad in order for me to sink that low. I have a pretty profound respect for Hilton and prefer to stay at their hotels whenever travelling. I ended up here as a work conference I was attending happened to be held in the conference rooms here and blocks were reserved for us by my company here. I'd heard stories over the years about this hotel and was a bit leery when I learned this was going to be our venue for the week.
I checked in around 8pm on a Monday night and when I asked for a high floor, I was told that the entire hotel only had 1 king room available and it was on the second floor. This perplexed me a bit as this is a 7 story hotel and is massive, but whatever, if nothing is available then so be it. Walking up to the elevators, only one was operational through my entire stay as it appears the other was out of order and there was no fix for an entire week. I stepped off the elevator into what seemed like a Laundromat as the floor's laundry facility is the first thing you see as you step off the elevator and there is no a/c or ventilation in the hallway so it felt as if my stay would be occurring in a Laundromat.
Walking into my room, it was humid and the thermostat was on 69.5 degrees. I thought maybe I was in Europe where the a/c shuts off when no one is in the room so I'd give it some time to cool off. I began to unpack and walked into the bathroom to see the nasty residue by the tub and on the wall vent. I didn't have much of a choice at this rate as I would be here all week and there were supposedly no other rooms available. The next morning I went down to the gym facility and initially thought it looked up to speed. One thing I did notice is that the thermostat was at 78, which shocked me for being in a workout room. I got on an elliptical and as I began to use it, the entire thing was wobbling like it was about to fall apart. Upon closer inspection it appeared all of the equipment and machines in the gym were corroded and rusted. The treadmill I decided on after also had a quirky touchscreen controller so my workout, needless to say, wasn't the best.
The event facilities did live up to a DoubleTree/Hilton standard and were very inviting. The staff also seemed accommodating to all of our needs during our conference days. However, going back to my initial and biggest complaint of the temperature in my room, it never got below 78 degrees no matter how low the thermostat was set. On the third day of my stay, I was relieved for one of my co-workers to also comment on the same temperature issue of their room and felt vindicated that I did actually know how to work the thermostat and that it was indeed a massive temperature control issue in this hotel. I'm not to sure of how this place still has a Hilton or a DoubleTree designation given the state of disrepair it's in, but I know I would not voluntarily ever stay at this property again. There are plenty of other Hilton properties around this one and they all appear to be in better shape, so make sure to choose wisely before deciding on this one.
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