DON'T BOTHER! POOR CUSTOMER SERVICE AND A CAKE THEY SOLD ME HAD MOLD!!!
I don't even know where to start. I used to love this bakery. I've ordered multiple different cakes here and they are decadent!
Unfortunately, there's always a first for a bad experience! I ordered a chocolate fraisier cake for my boss' birthday. I picked it up at 7am this morning because I knew they baked everything fresh in the morning.
We cut the cake up for 4 people and one of the macarons had mold on it. Yes, mold! I couldn't believe it myself as I know they make their cakes fresh daily.
Well there goes $32. So I called them first to see if they could make it right. I talked to the manager, Gabriel and he said to send him a picture in which I did. Then he replied and went as far to accuse me that that wasn't the same cake they sold me that I sent in the picture. They also wanted me to bring the cake back to the bakery!!! Are they kidding me?! First of all, I live in Centennial and I drove to Boca Park just for the cake and took it work at a hospital in Henderson. So they want me to go back to work and pick out from the trash and then bring it back to them?! They're really crazy!
SERIOUSLY?! So not only did your cake have mold on it, now you are accusing the customer of making it up and there's no way at all that it could happen?!
Well let me tell you it did have mold and I have the picture to prove it. It's right on top of the macaron topping that's clearly made distinctly at their bakery because theirs are uniquely plump!
I have to say I am super let down that they didn't have any customer service skills to at least be sympathetic with the customer regardless if they believed it to be true or not. The owner flat out told me that never has it happened in 35 years and that he just doesn't believe me!!! WOW-all I can say is WOW!
I'm sorry but you just lost a loyal customer and an avid foodie that people actually get their ideas of where to eat from!
I'm disappointed and I will definitely not be coming back!