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  • When I lost my mail keys I expected the same emotionless customer service I normally get at post offices. However, I was greeted kindly by the clerk who was wearing adorable reindeer ears. I told her my predicament as this is the worst time to lose mail keys! She told me she was going to help me rush and fill out a form so she could run and catch our mail carrier before he left. She managed to get him just in time. She told me it would take 7-10 days. It cost $40 FYI but you get 3 keys. I was told to come the next day to pick up my mail. She was so pleasant and helpful. I came the next day and I was 3rd in line. During my wait, I watched as employees hustled to help the people ahead of me, helping two people at a time. I think even a Manager was helping, getting dirty and lifting things, running around in his nice clothes. Both of them had a helpful and kind demeanor. They worked with urgency to help the customers out. When it was my turn I got the same treatment. They didn't walk to me, they ran. The clerk came back to me with one package. She explained that sometimes it takes a day for the carrier to get the memo to bring our mail back. I understood and left, happy with the service I received. Two times now where the clerks were cheerful and nice. I was surprised lol. I came the next day again. I waited until the afternoon to pick up my mail to allow more time for the carrier. The clerk came back with a small envelope. At first I thought "isn't that too small to send in the mail?" Then I realized it was my mail keys! I laughed and said well I guess you guys like to play it safe and say it will take longer than it really does just in case...I finally told the clerk that day how much I appreciate her and all of the postal workers, especially during this time of year. I told her how this was my third visit and each time I had excellent customer service. I told her that they were doing a wonderful job. She was so happy to hear what I said because all they get are complaints...all day. She told me they had over 150,000 packages and mail to sort and send out. USPS sends postcards regarding a timeline when people should send gifts out. I am not one that followed that timeline. In fact, I am late in sending mail. However, I have received all my mail on time from friends, family and orders I've made. If you are pressed for time, Purchase your labels online! There is no excuse not to do so! The library has computers and printers if you don't have any at home. Need to weigh your mail? Get a scale. They are so cheap nowadays. Wanna save money? Bring your package to the grocery store and weigh it at the produce section. Jk or am I? I would rather go out of my way to the library than wait an hour in line. That's not usps's fault. Each person has different needs, and each person expects good service. So it will take time to cater to each individual! I firmly believe in the golden rule. If you don't know what it is, look it up. If you plan on going to the post office be prepared- print your labels so you can just drop it off and go about your day! No lines! Then thank them for all that they do.
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