I arrived early for my 1:30 appointment. At 2:00 I was still waiting so I asked the receptionist when I could expect to be seen. She told me another 30 minutes. The office was an hour behind. No one called me or at the least let me know as I sat there waiting. Ideally when I checked in they could have let me know since the receptionist told me they had been behind since 1:00. I had my reservations about the office. I made my appointment in person. Both times I was there it had a very strong smell of cleaning products which I had never noticed in any other office. I was very disappointed in the lack of communication and service. I promptly cancelled my appointment and left.