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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Extremely poor customer service and serious lack of competent management! Two weeks ago we walked into this location and ordered a pizza and a sub sandwich. The cashier told me that it would take approximately 15 minutes for the pizza and offered us water cups for the wait. After a 45 minute wait I went back up to the counter to see what was taking so very long... The woman making the pizzas looked very flustered and now there was a guy standing behind the register wearing one of the dirtiest shirts I have ever seen before in my 45 years! I asked him how much longer my wait was going to be, he checked the tickets and said it should be coming out shortly. 20 minutes later our order was ready and we proceeded home to eat. We sat down at the table and realized that the pizza wasn't even the one we ordered. I called the location and explained what happened and the manager told me that they would remake us a pizza if I wanted to come back up to the store. By this time we had already waited an hour while at the store, drove 15 minutes home and I really didn't want to wait any long to eat our dinner. The manager understood and simply said "next time you come in dinner is on us". Today two weeks later we returned to this store to have dinner. I mentioned to the cashier that we were promised a free pizza for their mess up last time. He looked puzzled like I was speaking French or something. He walked back to the manager that was working and had him come up front. This manager told me that he didn't k ow how to enter a free pizza unless I knew the other managers name that I spoke with. I asked him if they may have written my name down somewhere or how they kept track of these types of issues... He responded that he didn't know and he didn't really know what to tell me other than he couldn't do anything without the other managers name in a snobby condescending way! I was upset with the whole experience and even more upset that I was promised to be taken care of and got nothing but attitude from the employees. I asked to speak to the general manager or their contact info. The manager told me that they don't have one. I asked for a corporate number and was told they don't have one. I asked for him to call the owner and he said that he is unavailable and he would not call them. By now I am completely blown away with the lack of customer service and the amount of disrespect that is dished out of this restaurant. With this type of attitude, customer service and lack of direction from upper management this place is a sinking ship! I highly recommend staying away and spending your hard earned money somewhere that it's appreciated!
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