There were about 8 people working behind the counter, only 3 people ahead of us and not one person greeted us. didn't know where to go to order no signage anywhere Took about 20 min to get our ice cream. It was a mess everytime you would go to take a bite the ice cream would crumble all over the place. No good place place to sit at inside for a family. All they had we're the super high barstools. VERY disappointed. I'll stick to Cold Stone.