| rev:text
| - Not much to say except ridiculous. They have no clue how to run a business. I don't review places often, and usually when I do it's because they've given such great service. But I do feel the need to warn everyone about this place.
I did an exhaustive search for a place to rent an amazing car. This place was probably the cheapest and since it's run by enterprise, I figured it was a professionally run business.
My first inkling that something was wrong was when they did not have a way to place the reservation online. Fine, I thought, maybe they just don't want to give pricing online. Some places do that.
I called the number and got a voicemail. Bad sign. Enterprise doesn't at least have customer service representatives to answer your call? Weird.
Eventually someone called me back and gave me some pricing. I e-mailed him with my request (Jaguar XJ). When I asked via e-mail for a confirmation, they said they don't have them, but suggested I use one that he generated (So..you do use them?!?) Again, weird.
He told me (via e-mail) that they can pick me up from my hotel and bring me there, or they can deliver the car to my hotel. I opted for the latter since that was more convenient.
When I arrived in vegas, I called and he said he was the only one working there and couldn't drop off the car or pick me up. So I had my hotel take me there.
When I got there, the car was not ready (or cleaned) and there was NO ONE IN THE OFFICE. Finally, after 20 minutes or so, I was ready to go.
One problem, the car was NOT AS DESCRIBED. On the website (you can go right now and check it out) it clearly lists the horsepower and the engine for the 5.0L supercharged version. But the car they have is the 3.0. That is blatant false advertising.
Fine, I took the car and was on my way. When it was time to return, I called and asked them to pick up the car at the hotel. Again, he said he was the only one working and he couldn't come get me but if I returned the car now, he could drive me right back to the hotel. Annoying.
It got even worse as when I got there NO ONE WAS THERE. After 5 minutes, the manager came back and said he's sorry but he can't take me back to the hotel but I could take the next shuttle in 15-20 minutes.
Bottom line is this place is horribly run. It seems that one individual is literally running the whole place including driving and picking people up. He conducts most of his business via bluetooth on his cell since he is always running around. Problem is he can not accommodate most people because he has NO HELP at all.
Do your self a favor and pay a little more to rent from a real exotic car rental location. The convenience of dealing with a real company is worth the extra 25 bucks. Trust me.
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