I rented a house in Vegas. My rental agreement was through Americana LLC, and the owner of the house. My job terminated early and so I had to terminate my lease. At this point Brown Blankfeld came in. They had no knowledge of the state of the house before I moved in, no knowledge of the agreement with the owner. They acted like I had been dealing with them all along. They refused to listen to me. I forwarded emails from the owner, and they acted like I was trying to pull one over on them. Their emails were rude and aggressive.
I own a house and if my management company ever treated a tenant as I was treated they would be fired.