My stylist, Jan, has restored my faith in small chain salons like great clips... I went in there with a hair cut disaster!!! I'm talking "layers" that were more like divots you see on a golf course!! She made me feel comfortable and as if I was in great hands from the start! She corrected my cut promptly and diligently all while kindly greeting customers who entered the store. I now have an a-line Bob that I get so many compliments on! Plus she sold me a shampoo that has toned down the brassy yellow colors in my hair during my transition back to blonde. Never been more happy with a haircut... Thanks great clips!! And thanks Jan!!