Well I've been a consistent patron for over six years but that means watching things slowly go down both in customer service and quality... The staff behind the counter usually a woman with long brown hair is less than friendly and fails to listen, the cook preparing the bagels has a full beard and seems in poor hygiene making me uncomfortable with the handling of the bagels themselves and at some point the cheese was switched out for what I'm guessing is a cheaper more plastic version from walmart, overall I choose to drive to the Brooklyn bagel on south eastern ( where the original owner works) because it's cleaner friendlier and the food is just far better in quality and preparation. Sad to see this location going downhill.