I have been a customer in the past and read about your treatment of the President/CEO of a major organization this week. Bad move on your part..... Business, is all word of mouth, you better believe " you've heard that before" in my line of work I am in contact with the public daily, I will be sure to mention they do not utilize your services. Shame on you for not fixing something that would have been such an easy fix, especially when it was your companies online booking glitch!
I wait with anticipation for Russell Warren to jump on here and mention they can't afford a secretary because their rates haven't changed since 1998. We all know Russ, that's what you tell everyone who gives a bad review, either fix your problem or get a better excuse!!