I've been coming here for years. They have generously comped me multiple times. Slots have been off and on loose, at least I was able to play a while... I hate when machines don't even entice you to keep playing by wiping you out heartlessly. It is a little stale smelling, but it's a casino withsmoking permitted... How can they completely eliminate that smell for us in non-smoking, I don't know. I have always enjoyed the buffet: last night's prime rib was the tastiest I've tasted yet( I'm not picky, but It takes a lot for me to boast); husband was sad to see complimentary wine go away; great customer service (wish I remembered his name); overall great meal. Our room was an old Hollywood themed one. Finishings are nice: carpet felt soft underfoot, beds were comfy; TV was huge but no HD channels; toiletries sparse but okay; and great view of the Westgate signage( too bland, should've used circular Westgate logo lettering). Love having monorail so accessible!